Digital Transformers, More Than Meets The Eye

In this episode, our hosts chat with leading UC analyst and strategic consultant, Sheila McGee-Smith. Sheila provides expert insight into how contact centers address digital transformation, including the importance of tracking the customer journey and how a younger demographic has changed that path with new technology. This episode also features uses of artificial intelligence to better serve consumers and a sneak peek into Star2Star’s new contact center experience.

Listen to Episode 4


  • Keywords:
  • contact center
  • Contact Centers
  • Customer Experience
  • Customer Journey
  • Digital Disruption
  • Digital Era
  • Digital Transformation
  • uc
  • Ucaas
  • unified communications
  • Industries:
  • Telecommunications